When can I expect to receive my package?
Please allow 1 to 2 business days for handling, in most cases we will ship your order same day or the following business day.
Shipping will take approximately 2 to 4 weeks. Biker Forward customers will receive an email notification with tracking information once their order has shipped. Once you have the tracking number, you can check the order status here: https://bikerforward.com/tools/track-order
If your order still hasn’t arrived for more than a month or its status in the Order Status has remained the same, kindly contact our customer service support to assist you. We will help you to check it with our logistics.
The tracking number may take up to 24 hours to be shown on the Order Status' tracking system.
Can I cancel my order or change my order?
When you place an order, you have 12 hours to contact our support team and request a cancellation or modification.
After 12 hours, we’ve already started working on your order and it will be too late to make any changes.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
Please be mindful of what you are ordering. We do charge 10% of cancellation fee on the order. This fee includes the payment transaction fee and warehouse handling fee. If the manufacture is at fault for the cancelation of merchandise the fee will not be applied.
To modify an order, please include the order number, style, size, and color, then specify the item you would like to exchange for in your email and we’ll try to make it.
How much is the shipping?
Currently we offer free shipping on orders of $100 or more, after promotions and discounts are applied.
The total shipping charge depends on the weight of the items and the country we are shipping to but should be $4.95 - $8.95 for standard weight items.
Estimated Delivery Times:
For items that have US inventory, you can receive your items within 5-7 days.
For items that is not highlighted with US inventory, you can receive your items within 7-15 business days.
For UK customers, average shipping time is 5-8 business days
For Australia customers, average shipping time is 7-10 business days
For Canadian customers, average shipping time is 10-15 business days due to recent warehouse overcapacity within Canada.
For European customers, average shipping time is 7-15 business days
For Rest of the world: average shipping time is 7-25 business days